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Terms & Conditions
We’re a Family Business
Welcome to Olivers Babycare, complete online baby store. We’ve been in the nursery business since 1993 and we only sell baby products we trust and think you’ll love. As parents ourselves, we know the right choices are important for your baby, and our website is packed with helpful advice and information. At this busy time in your lives, you can rely on us for a caring and efficient service. After all, when you and your baby are happy, we are too.
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Terms & Conditions
Methods of Payment
Mastercard, Maestro, Visa, Delta, Visa Electron, Switch, Solo.
All goods sold by Olivers Babycare remain the property of Olivers Babycare until full payment is received. Goods will only be despatched once full payment has cleared. A contract between you and Olivers Babycare is deemed to commence at this point.
Prices
Whilst every care is taken to ensure accuracy, prices and specifications are subject to change without notice. In the event that such changes occur, we will advise you of this when confirming your order and offer you the option to withdraw your order or to select an alternative product. Prices quoted on confirmation of your order will be honoured regardless of subsequent price movement before despatch.
VAT
All prices on this site include VAT at the appropriate rate.
The Olivers Babycare VAT Registration Number is: 631 8961 23
Product Images
Whilst great care is taken with the representation of products on this site, we cannot guarantee that the colouring on the images on the website always exactly matches that of the original products. If this is an important consideration in your choice of item please contact us for a brochure.
Processing your Order
We will keep you informed of the progress of your order. On receipt of your order we will confirm the details with you and advise you of the expected delivery timescale. We will attempt to contact you when the goods are ready for despatch and, for large items, arrange a delivery date with the carrier that is convenient for you.
We aim to fulfill orders from stock within seven working days. However, some larger items such as furniture and prams may have a lead time from our suppliers of between four and six weeks. For reservation of such items a deposit of 25% of the total order value is required to secure the order.
In the event that we are unable to fulfill your order within the normal delivery period, we will contact you as soon as this is known and offer you the option to withdraw your order or select an alternative product. Should an item be unavailable, we will contact you as soon as possible and in these circumstances we reserve the right to cancel the order. If you wish to contact us regarding an order, please quote your unique order number.
Despatch of Part Orders
Olivers Babycare will not normally despatch part orders, unless however, where an item is on extended delivery and this would result in undue delay to the despatch of a larger order, we may with your agreement and at no extra cost to you, forward a part order.
Failure within the Guarantee Period
Proof of purchase is required before warranty repairs can be accepted. Where goods fail during the guarantee period, we will arrange for collection and, on inspection, if the fault is confirmed to be due to a manufacturing defect, we will arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the cost of carriage charges and repair.
Warranty
All products are sold with a UK warranty. Should any item fail within its warranty period, we will endeavour to find an authorised service agent in your country. If this cannot be done, and the item must be returned to the UK for repair or refund, the customer must meet the costs of delivery to the UK and also return carriage where applicable. Outbound shipping charges are non-refundable.
Safety Standards
All products sold on this site comply with either UK or EU safety regulations. This may be an important point to remember when ordering, in particular car seats (for insurance purposes).
Larger Items
Many larger items (e.g. pre-assembled furniture) cannot be dispatched overseas due to size and also risk of damage in transit. If in doubt, please email us.
Privacy Policy
Olivers Babycare will endeavour to keep your personal details private and secure. We will not sell, or share your personal details with third-parties, except in so far as is strictly necessary to process your order (this may include clearance of payment and delivery instructions to couriers). We only make use of any telephone contact details in relation to your immediate order or enquiry, and will not use these for any subsequent unsolicited promotional or marketing activity.
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